Shell Bay Beach House
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Terms

RATES

  • Rates are per person per night;

  • Management reserves the right to change rates without notice; however rates quoted for confirmed bookings will be honoured

PAYMENT

          Deposit

  • All bookings require a 50% deposit of total accommodation charge, which is payable within 2 working days, after which a booking is deemed not required and the room may be re-sold

  • A handling fee of 5% of all deposits is applicable and non refundable.

         Balance

  • The outstanding balance of account and any additional expenses incurred during your stay must be paid in full prior to departure

         Payment

  • Payment may be made by any of the following means:

           •  cash
           •  bank/internet transfer
           •  cheques (only accepted for deposits where there is adequate time to ensure full bank clearance)

BOOKINGS

         Booking confirmation

  • on receipt of a booking, a Notification of Booking Details will be sent to you - stating the dates booked, the number of guests, the rate charged and the amount of deposit required

  • upon receipt of the deposit, a Confirmation of Reservation will be sent, reiterating the booking information and the balance of account to pay on departure

  • confirmations will be sent by email, fax or post as required

  • whilst every care is taken to ensure accuracy, it is the expresss responsibility of the client, on receipt of the confirmation, to check that the detail of the reservation is correct

  • any discrepancies must be notified immediately

          Amendments to your booking

  • should you wish to change the detail of your reservation after it has been confirmed, please do so in writing

  • Please note that any changes can only be made subject to unit availability

         Cancellations

  • All cancellations must be made in writing

  • In case of a cancellation 14 days prior to the scheduled date of arrival, 50% of the remaining deposit will be refunded

  • In case of a cancellation 7 days prior to the scheduled date of arrival, 25% of the remaining deposit will be refunded

  • In all other cases, deposits are non refundable

ARRIVAL AND DEPARTURE TIMES

  • Units will be available at 14:30 on the day of booked arrival

  • Departure must be by 11:00 on the booked day of departure

  • Delayed departure is at the sole discretion of management and must be arranged in advance

  • Delayed departure is dependant on room availability

  • When making your travel arrangements it is your responsibility to ensure you arrive on the correct day; no refund can be given for delayed arrival or early departure

ACCOMMODATION

  • The unit you are allotted is only for the people specified in the reservation

  • The maximum occupancy is 2 people per room

  • We also regret that no pets are allowed

  • No smoking inside

  • Specific unit requests will be fulfilled wherever possible, however no obligation can be undertaken in this respect

INSURANCE

  • It is your responsibility to take out appropriate personal travel insurance

DAMAGE TO CONTENTS / PROPERTY

  • The client shall take all reasonable care of the unit allotted

  • In the event of any damages to the room, a suitable amount will be added to your final bill to rectify the damage and/or replace the item(s) affected

COMPLAINTS

  • So that immediate action may be taken, any problems that arise during the course of your stay at Shell Bay Beach House should be notified immediately or within a reasonable period

  • Complaints after your stay at Shell Bay Beach House should be made in writing within 28 days of your departure

OUR LIABILITY

  • Neither Shell Bay Beach House, it's owners nor any of it's manager accepts any liability for any loss, injury or damage howsoever arising sustained by any person in or around the premises

SHELLEY POINT HOME OWNERS Conduct Rules

  • All guests should abide by the conduct rules for the Shelley Point Estate as stated below

CONDUCT RULES


 
Shell Bay Beach House. Cape West Coast based South African beach house for honeymoon, self-catering and holiday.
        © Shell Bay Beach House – All Rights Reserved, 33 Eleventh Street, Shelley Point, West Coast, South Africa.
     Anna +27(0)83 274 3508. Email: info@shellbaybeachhouse.co.za


TERMS & CONDITIONS